Address: 11246 W Hale Ct., West Allis WI 53227
Phone Number: (262) 565-3421
E-mail: dale@newlifesporrans.com
University of Wisconsin - Milwaukee, Milwaukee WI
Major: Information Technology, 1/2015 to Present
working on B.S. Degree from School of Information Technology, 18 credits remaining
Milwaukee Area Technical College, Milwaukee WI
Major: Programmer / Analyst, GPA: 3.5 (A = 4.00)
Graduated December 20, 2011
IT Programmer / Analyst A.S.S Degree
Specialization: C and C++
Northeast Wisconsin Technical College, Green Bay WI
Major: Programmer / Analyst, 9/2006 to 5/2008 Part time.
University of Wisconsin - Oshkosh, Oshkosh WI
Major: Project Success - Dyslexic Program 2/1993 to 12/1994,
University of Wisconsin - Milwaukee, Milwaukee WI
Major: Business M.I.S., 9/1978 to 5/1980
40+ Years Mainframe experience as an operator, a programmer, and trainer.
JCL at expert level.
Programming knowledge in FORTRAN, Basic and Visual Basic, COBOL, CICS, Precisely Ironstream and EngageOne
Knowledge of the Windows Operating system and all Microsoft Office products including Word, Excel, PowerPoint and Outlook.
Limited knowledge of Lenox/UNIX
Senior Support Engineer, 1/2001 to 5/2024
Pro-actively interface with customers, product managers, professional services, and pre-sales to troubleshoot software anomalies and provide installation and usage support.
Interface with product development and maintenance programming staff to resolve software bugs and report customer enhancement requests.
Manage customer support requests to ensure timely updates and response to all customer support calls.
Support for this product is on NT and MVS.
Ability to perform duties with minimal supervision.
Last 3 years, supported Precisely's IronStream and MFX products.
Lead Support and Development Programmer, 1/1999 to 1/2001
Support the Group1 Mailing Efficiency software for the Production Programmer staff.
Training of the new Production Programmers.
Develop new Production procurers for increased efficiency.
Review current procurers for improvement.
Project manager for division move from VM/VSE to MVS.
Coordinate divisional training in JCL because of move.
Lead a team of four Support Programmers.
Production Project Lead, 1/1998 to 1/1999
Code programs in a timely manner to meet production schedules using the Mailing software to maximize customer?s postal discounts and improve mail delivery.
Balance production workloads for juror programmers.
Review programs written by juror programmers for accuracy.
Assist other programmers with coding errors and guiding them on how to correct them.
Production Programmer - Automotive Group, 1/1996 to 12/1997
Code programs in a timely manner to meet production schedules using the Data Quality software to remove duplicates and standardize data format and the Mailing software to maximize customer?s postal discounts and improve mail delivery for Direct Marketing Mailings.
Review programs written by juror programmers for accuracy.
Assist other programmers with coding errors and guiding them on how to correct them.
List Maintenance Coordinator, 1/1989 to 12/1995
Code programs in a timely manner to meet production schedules using the Data Quality software to remove duplicates and standardize data format and the Mailing software to maximize customer?s postal discounts and improve mail delivery for Direct Marketing Mailings.
Review programs written by juror programmers for accuracy.
Assist other programmers with locating coding errors and guiding them on how to correct them.
Mainframe Operator, 7/1987 to 12/1988
Run Production jobs to meet schedules.
Correct job abends when cause is JCL errors.
Call Programming staff when abend was other then JCL.
Run Daily and Weekly Backup jobs.
Sr. Mainframe Operator, 1/1983 to 6/1987
Run Production jobs to meet schedules.
Maintain teller CICS system.
Correct job abends when cause is JCL errors.
Call Programming staff when abend was other than JCL.
Run Daily and Weekly Backup jobs
Cover for Lead Operator controlling nightly production
Mainframe Operator, 9/1980 to 1/1983
Run Production jobs to meet schedules.
Maintain teller CICS system.
Correct job abends when cause is JCL errors.
Call Programming staff when abend was other then JCL.
Run Daily and Weekly Backup jobs.